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1.0 QUOTATIONS
Unless stated otherwise in writing,
quotations remain valid for 30 days. All goods are offered subject
to quotation being valid at time of order.
2.0 PRICES
All prices are subject to the
addition of VAT. Unless stated otherwise, all prices are for supply
ex works. Delivery costs are additional. Please ask for details of
delivery charges.
We reserve the right to alter prices without prior notice.
Products made with raw materials
bought via commodity markets may be subject to change without notice
and in line with global market fluctuations.
3.0 ORDERS
Orders to be confirmed in
writing before despatch as verbal orders may not be accepted. Stock
orders may be shipped next day providing written confirmation of
order is received before 3pm. (1.30pm on Fridays)
Amendment to orders
Amendments to orders may be
accepted at our discretion but we reserve the right to make a charge
to cover costs incurred. All changes to be confirmed in writing
before despatch.
Cancellation of orders
If a buyer cancels all or part
of an order not yet executed, we reserve the right to charge 33% of
the order value as liquidated damages without having to prove our
action.
4.0 PAYMENT
TERMS
Customers wishing to open a
credit account should contact the Credit Control Department for an
application form. Applications are normally processed within a few
days.
Payment shall be made at the
time of order unless an approved credit account has been opened, in
which case payment shall be made the 30th of month following
invoice. Interest at 3% per month will be charged on overdue
accounts. No reductions for any claims or set-off (equitable or
otherwise) shall be made.
Settlement
terms to be agreed in writing prior to acceptance and delivery of
order.
5.0 WARRANTY TERMS AND RETURNS POLICY
We endeavour
to process returns within 2 to 3 weeks but the following points must
be observed:
A minimum
warranty period of one year applies to all products unless stated in
the product specification and is subject to return via the place of
purchase.
Factored
products will be subject to those manufacturer’s conditions and
warranties.
All products
should be installed to Ventcroft Ltd specification and any relevant
British Standards. Failure to do so will invalidate any warranty.
Batch
information must be recorded by Ventcroft Ltd Customers with
particular regard to fire safety products. This is required for
future reference and product traceability. Subsequent claims may be
refused without this information.
Prior to
return of any equipment a Returns Authorisation Number must be
obtained from the Customer Service Department and must be clearly
marked on all goods returned. The returned goods must include a
full and comprehensive description of the reason for return, batch
numbers, part codes, invoice and delivery note details, and to
include name and business address of installer.
If
manufacturing defects or material defects are proven as the cause of
the fault and the item is returned within the warranty period, the
goods will be repaired, replaced or credited in full at the
discretion of Ventcroft Ltd.
If incorrect
installation by the Customer, misuse, negligence, lightning or any
other environmental damage, credit or warranty work will be refused
and a 20% inspection and restocking charge may apply. Carriage back
to Customer in this instance may be chargeable.
Items returned
in a condition unfit for resale, e.g. scratched or dirty enclosures,
holes drilled in casings etc, will be refused credit or repair
irrespective of whether the item is in or out of warranty. An extra
charge to return to merchantable condition may apply.
Return
procedure for goods out of warranty
Prior to
returning any product a Returns Authorisation Number must be
obtained from the Customer Service Department and be clearly marked
on all items.
Goods returned
without a Returns Authorisation Number may be subject to delay in
process or refused. In the case of refusal a charge levied to
return to Customer.
Product
returned out of warranty will not be repaired without the consent of
Ventcroft Ltd Customer in writing. In this case a minimum
inspection charge of £20 per item may apply and the cost of repair
may be subject to a minimum charge of £20.
Advanced
replacement goods to Ventcroft Ltd. Customers will be invoiced on
despatch.
Fault reports
will be available on request, a charge may apply
6.0 GENERAL
The Company offers the
information within its catalogues and elsewhere for general guidance
only, and accepts no liability for such information.
In no circumstances shall the Company be liable for loss, whether
direct or indirect, of profits, business, or anticipated savings or
for any indirect or consequential loss whatsoever; nor shall the
Company be liable for any loss caused by circumstances beyond its
control, including the wrongful act or omission of an independent
contractor or to any third party.
In the event of there being any
cause for complaint the Company must be notified in writing within 7
days of receipt of the goods.
Delivery or performance times quoted are intended only as a guide
and the Company does not accept liability for delays however caused.
The risk in the goods passes to
the buyer upon delivery but equitable and beneficial ownership shall
remain with the Company until full payment has been received (each
other being considered as a whole) or until prior resale, in which
case the Company's beneficial entitlement shall attach to the
proceeds of resale or to the claim for such proceeds.
The placing of an order indicates acceptance of these terms, which
shall not be varied by any terms, conditions, correspondence or
documents issued by, or emanating from the Customer unless
specifically agreed in writing. |
